SERVICES> CLICK TO CHAT

CLICK TO CHAT

eStara Click to Chat offers proactive customer assistance and helps move customers through the buying cycle. Online spending has reached new heights in recent years with online retailers reporting more than $200 billion in revenue. Fueling this growth is the evolution of ecommerce from pure self-service to a sophisticated mix of support tools designed to engage prospects and customers with the right form of contact, at the right time.

A recent report by Internet Retailer cited 10% to 15% of shoppers who are browsing are more likely to make a purchase if they are engaged in a text chat. While chat is not a panacea for all customer contact initiatives, many companies realize ROI by using text chat to engage multiple customers at once and leverage canned responses and knowledgebase systems to address issues with low to moderate complexity.

CLICK TO CHAT FEATURES

eStara Click to Chat is a fully customizable enterprise-level chat solution that offers an ideal complement to any organization looking to implement interactive help options as part of their online sales and support initiatives. eStara Click to Chat includes a comprehensive list of features, including:

Site Tracks

Rules-Based/Dynamic Engagement

Co-Browse

Page Push

Click to Call Integration

A fully hosted solution, Click to Chat delivers the reliability and scalability required to manage enterprise-level volumes of communications. Internationally located data centers provide full redundancy with no single point of failure, and eStara has completed multiple due diligence exercises for Click to Chat with some of the world's largest financial service institutions to ensure security and compliance.

Click to Chat provides a complementary service to eStara's industry-leading Click to Call. While each can be deployed independently, together Click to Chat and Click to Call offer a robust solution for interactively engaging online consumers at opportune moments and moving them quickly through the purchase cycle.