 |
| |
Conversation Starters from eStara delivers insight on the world of cross-channel sales, marketing and customer service from some of leading analysts and professionals in the industry. Each month we feature new interviews with experts from the world of online commerce, financial services, service and support, and interactive media.
Below are some of our most recent conversations: |
Archives
Scott Silverman, Executive Director, Shop.org
February 7, 2008
Denis Pombriant, Founder and Managing Principal, Beagle Research
January 15, 2008
Kelly Mooney, President and CXO, Resource Interactive
December 5, 2007
Maria Palma, Editor, CustomersAreAlways.com on Customer Service
November 15, 2007
James Taylor, Vice President of Enterprise Decision Management, Fair Isaac on Smart eCommerce Decisions
October 17, 2007
Zachary McGeary, Associate Analyst, Jupiter Research on Best Practices for Proactive Service
September 26, 2007
Peter Krasilovsky, Program Director, The Kelsey Group on Local Advertising
August 17, 2007
Greg Sterling, Principal, Sterling Market Intelligence on Local Search Trends
July 16, 2007
Lauren Freedman, President, The E-Tailing Group on Online Customer Service
June 4, 2007
John Federman, CEO, eStara on Deploying Interactive Help
May 25, 2007
Jeanniey Mullen, Vice President of Email Marketing, OgilvyOne on Email Marketing Innovation
April 23, 2007
Susan Abbott, Principal, Abbott Research & Consulting on Customer Experience
March 30, 2007
John Federman, CEO, eStara on Contact Center Technology
February 28, 2007
John Ragsdale, Vice President of Research, SSPA on Creating a Multichannel Experience
January 23, 2007
|
|
|
 |
|