Online retailers face extremely competitive market conditions. They are responsible for aggressively growing sales, while conversion and shopping cart abandonment rates hold steady. Companies are getting smarter about Web site visitors, and are taking aggressive steps to optimize every visit in order to increase sales conversion, improve customer loyalty and reduce Web site abandonment.

Many retailers are utilizing eStara Click to Call and Click to Chat as a bridge between online and offline channels to ensure continuity in customer experience, and are realizing immediate benefits, such as increased sales conversion rates and shortened call handle times. Learn about best practices for deploying proactive Click to Call and Click to Chat solutions by downloading the archived webinar How Online Conversations Drive Offline Sales.